If you Google a restaurant's phone number and call them directly to make an order, it's often actually an SEO'd up redirect number created by Grubhub, which takes a cut from the order just as if you made it on their app
Grubhub is doing a man-in-the-middle (MITM) attack on restaurants' phone numbers so they can charge when you *don't* use the app and this should be seriously illegal.
Love seeing the great deep diving on GrubHub’s predatory practice of hijacking restaurants’ phone numbers and charging them for incoming calls
GrubHub *Charges restaurants up to 65% commission during a pandemic *Created fake restaurant websites to trick people into ordering through them *Uses shadow phone numbers to get a commission from customers who think they're calling the restaurant's number
Remarkable story about an awful practice I didn't know about. More on how internet companies were suppose to diffuse knowledge, and have instead come to choke it. This is exactly the type of market activity the public utility ideal was made to suppress.
Grubhub could still be charging a fee even if you’re calling the restaurant
Even If You're Trying To Avoid Grubhub By Calling Your Favorite Restaurant Directly, Grubhub Could Still Be Charging It A Fee
once upon a time, the internet was going to bring us deintermediation. instead we have very sleazy forms of reintermediation. cf ht
“In peacetime, it’s devious. In wartime, it’s just ugly greed.” via
This is insane. Always try and find a restaurant's actual phone number before calling!
Even If You're Trying To Avoid Grubhub By Calling Your Favorite Restaurant Directly, Grubhub Could Still Be Charging It A Fee via